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Important Notice: Phone Line Disruption

We are currently experiencing a technical issue with our phone lines, which may affect our ability to answer your calls as efficiently as usual. We kindly ask for your patience and understanding during this time.

Our phone providers are aware of the issue and are working on resolving it as a matter of urgency. We apologise for any inconvenience this may cause and appreciate your cooperation.

Thank you for your understanding.

Accessing someone else’s information

As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you if you are both registered with us.

To request proxy access:

  • collect a proxy access form from reception during opening times

Linked profiles in your NHS account

Once proxy access is set up, you can access the other person’s profile in your NHS account, using the NHS App or website.

The NHS website has information about using linked profiles to access services for someone else.

Page published: 3 July 2023
Last updated: 23 November 2023