Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 0121 411 0484
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 0121 411 0484
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
- visit the surgery during opening hours
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Please arrive promptly for your appointment. If you are more than 10 minutes late you may be asked to wait or re-book.
Text messaging service
You can now register to receive information by text message on your phone regarding appointments and health care.
Following Birmingham Cross City (CCG) initiatives, automatic reminders are sent to booked appointments at different time intervals. Please text back “cancel” if you are unable to attend it so it can be given to someone else who requested.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- phone us on 0121 411 0484 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call the BADGER service (Birmingham and District General practitioner Emergency Room) on 0121 766 2100.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter (allow 48hrs notice for this to be arranged)
- if you have any other access or communication needs
Extended hours
To support patient access we also offer appointments outside of core opening hours during the week, at weekends. We offer appointments on some Saturdays between 9am and 5pm. These appointments are offered at Church Road Surgery Practice.
Patients will be seen by a GP from Mirfield Surgery or a member of the Shard End and Kitts Green PCN team.
We offer early morning nurse appointments on Monday, Wednesdays and Fridays between 7am and 8am.
Please contact reception for further details.
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.
Visits are usually made in the afternoon before 4pm.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.